How to avoid relationship killers in small business

The relationship between a small online company and their customers is a tricky one. While not as intense as that with family members, surprisingly enough, long term business relationship have similar risks for both parties as any other "friendship."

The situation between you and a customer can be damaged by broken promises, business betrayals and lying or giving false impressions.

These "relationship killers" can result in you missing out on opportunities, sales or even becoming involved in a costly legal action.

Of course not every business relationship goes bad or ends in a lawsuit. Many online small businesses maintain amicable and profitable relationships with their customers for decades.
So how can you avoid making these disastrous mistakes in your relationships with your customers?

Old adages still ring true

The customer is the most important person in any business. As a business owner, you have to treat your customers with respect and understanding their needs in order to keep them as loyal customers.

Keep it positive

In today's digital world, customers are increasingly interacting with businesses through the internet. As a business owner, it is essential that you have a positive customer relationship in order to keep these customers. Holding onto customers is an important part of online businesses and there are a number of tips that you can use to build a positive relationship with your customers.

Respond fast

One of the best ways to build a positive customer relationship is to respond quickly to customer queries and complaints. This will show that you are interested in resolving any issues as soon as possible. It is also important to acknowledge customer feedback in a positive way. This will show that you value their opinion and want to ensure that they are happy with the service that you are providing.

Understand concerns

Unfortunately, not every customer will enjoy your business. In order to handle unhappy customers in a constructive way, it is essential to understand their concerns. This will allow you to address the issue in a way that is respectful and avoids conflicts. By following these tips, you can build a positive customer relationship that will ensure that your customers continue to interact with your business in the future.

Building a positive customer relationship is essential for online businesses. By following these tips, you can create a relationship that customers will enjoy.

Sources:
https://www.tidio.com/blog/customer-relationship/
https://blog.hubspot.com/service/customer-relations
https://www.revechat.com/blog/importance-of-building-customer-relationships/
https://www.indeed.com/career-advice/career-development/customer-service-email-response-samples
https://blog.hubspot.com/service/respond-to-customer-complaints